A Spirit of Kindness

I must be missing my parents.  It's only a few years since they passed on from this planet, and at this time of the year that's natural.  It's always natural.
Last post was on truth.  They certainly drummed that into us.  And this one is about Kindness.   Another essential in our family.
I later got ribbed for it mercilessly by boyfriends, who were more used to a family where 'taking the p....' was a given, where teasing was the norm and where pranks and cruelty were commonplace.  I'm serious - it was just not allowed.  We were required to be nice to each other - and we were taught how to be kind to others. 
I'm in Santa Barbara at the moment, courtesy of one of the world's greatest teachers of survival and kindness - W. Mitchell.  He's in Molokai, enjoying his well-deserved vacation - while he continues to inspire people by his very existence. 
I'm struck by the normality of courtesy and kindness that I experience when I travel.  People genuinely go out of their way to take care of me,  and I so value it.  I'm wondering if there is a 'spin-off' mood of goodheartedness in America following the Thanksgiving holiday that flows through to the Holiday season.  Whereas in my British-settled part of the world we always began November by remembering a Guy who tried to blow up the Parliament - and that led us into complaining about our Christmas obligations.  Shopping, cooking, hosting, spending, repaying, etc. etc. 
Let's get over it.  Let's celebrate kindness.  It truly is a beautiful way to live.  I'm loving it.

You can't handle the truth - or can you?

I drummed it into my son.  Tell me the truth.  Sure, you'll get punished if you've done wrong, but trying to hide it will only make it worse.  Life will punish you if you lie.
So I found ways to reward him for the courage of owning up while punishing him for doing whatever the deadly deed was at the sweet age of 5.
I still think that's valid.  The truth is so hard to tell sometimes.  But not telling it always works out so much harder in the long run.  Believe me, I know.  And I guarantee you do too.
Why is it so socially acceptable to be nice to people we don't like?  To pretend about anything?  Why was there actually a funny movie (sorry, supposedly funny) about someone who told the truth all the time, and got into trouble?
I watched Fair Game yesterday.  Good movie.  It certainly made me think.
Every sales development workshop I have ever facilitated, had honesty emerge as a primary preferred value.  Every leadership program has had participants vibrantly engaged in discussions about integrity and authentic alignment.
So why are lies so generally embraced as being socially or commercially necessary?  What are we afraid of?  How does this happen??!!

the Leadership Imperative

I'm wondering whether you have had a slack time in your business or team - where you've really been pushed to improve the outcomes and you just can't figure out what to do next.
I have.  Hate to confess it, but I guess I'm human.  The last year or so has been really tough for me at times - figuring out how best to help people on a tight budget with their people problems or new business strategies.  And figuring out how best to position my own business so I can be easily found to help them!  Which way to go?  When?  How?  How much to invest in it?
I found myself looking at sales strategies, staffing, branding, marketing, social media.  I got some fabulous help from a business coach.  Here's what I found.
The answer is always leadership.  The questions were  'Where are  you heading?  What are you trying to accomplish?  Why?  Is that still valid?  Does everyone understand it and do you have universal buy-in?  Leadership's about the horizon.  Only when the vision and purpose are clear does the bottom line become meaningful.  Sounds like text-book jargon, I know - but it actually works in real life.  I'm proof of it.  Once I know where I'm going and why, then I can take others with me to make it happen, and manage the bottom-line to make sure the results are worthwhile and in alignment.  Without that clear sense of purpose and direction, I'm running round in circles.
I've been there and done that, have you?  Was it costly? 

When will some marketers wake up??!!!!

Last weekend, I had the great pleasure of attending Dale Beaumont's Cash Injection conference - I'm a big fan of Dale's - I'm included in his 'Secrets of Inspiring Leaders Exposed', so there could be a bit of vanity there.  It was brilliant.  Great speakers, with highly valuable information, very professionally presented.  Essential and creative business strategies were discussed, including financial innovation, systems and business management, internet and traditional marketing etc.  My only concern was when one presenter - otherwise fabulous - referred to his customers as cows to be milked.  Now, I don't know about you, but I don't want my suppliers to think of me as a cow!  I'm not that unpopular, I don't think.  They like my money.  So why be so disrespectful?  

My mentor John Nevin once said "If you're not feeling respected by your customers, check how much respect you show to them". 

The reference related to gaining more business from an established relationship. But that's different - and should be based on looking for extra ways to be of service.  A positive supportive intention.  Not the 'squeeze it out of them' game that was suggested.  That can only lead to suspicion, cynicism and resentment by the customer - leading to the lying games that some people think they have to play.

Let's get business up and in the open.  Fair, decent, service-based, openly looking for more business without embarrassment, but knowing it has to be earned.  

What do you think?